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Journey Run Log

Customer-level journey execution history with step-by-step details

Amila K.completed

Renewal Orchestration

Started: 2024-11-04 10:00

Balkan Tools d.o.o.in-progress

Cross-sell Handshake

Started: 2024-11-03 14:00

Tarik M.in-progress

Save Queue (Win-Back)

Started: 2024-11-04 08:00

New Customerin-progress

Customer Onboarding

Started: 2024-11-04 09:00

Inactive Customerin-progress

Re-engagement Campaign

Started: 2024-11-04 09:00

Upsell Customerin-progress

Premium Upsell

Started: 2024-11-04 09:00

Amila K.

Renewal Orchestration

completedStarted: 2024-11-04 10:00

Neutralized: Customer clicked email link - positive signal received

Entry: 30 days before renewal

2024-11-04 10:00

Customer entered journey

Audience: Renewal T-30 (Insurance)

2024-11-04 10:00

Customer matched audience criteria

Send Message (Email)

2024-11-04 10:32

Email delivered and opened

Wait: 7 days

2024-11-04 10:32

Wait neutralized - customer clicked email link

Condition: Email opened or clicked?

2024-11-04 11:20

Condition met: Email clicked

Goal: Renewed

2024-11-04 14:15

Customer renewed policy #INS-2847