G
GroupCRM

Survey Flows

Manage customer feedback surveys across different triggers

Post-Purchase Experience
Post-Purchase Experience
Active

Channels

EmailSms
Quiet hours enforced

Questions (3)

1. How likely are you to recommend this product?

2. What could we improve?

+1 more

Responses

1,247

Avg NPS

7.8

Claim Payout Satisfaction
Claim Payout Satisfaction
Active

Channels

EmailPush

Questions (3)

1. How satisfied are you with your claim settlement?

2. Was the process smooth? Tell us more.

+1 more

Responses

542

Avg NPS

8.2

Tenure Milestone Check-in
Tenure Milestone Check-in
Active

Channels

Email
Quiet hours enforced

Questions (3)

1. How happy are you as our customer?

2. What's working well for you?

+1 more

Responses

823

Avg NPS

7.5