Journey: Renewal Orchestration
Customer did not respond to email or Viber renewal reminders
Journey: Cross-sell Handshake
Authority reroute: Bank declined, Microcredit owns handoff
Journey: Save Queue (Win-Back)
High churn risk detected, CLV Gold tier, priority retention
Journey: Renewal Orchestration
Follow-up on renewal inquiry - completed successfully
Journey: Customer Onboarding
New customer onboarding call scheduled
Journey: Re-engagement Campaign
Re-engagement call with inactive customer in progress
Journey: Premium Upsell
Upsell call scheduled for eligible customer